security
Zero Financial Data Retention Guarantee
Nira Car Care does NOT store, record, or retain your Credit Card numbers, Debit Card CVVs, UPI MPINs, or Internet Banking passwords. All digital payments are processed through Razorpay's PCI-DSS Level 1 certified banking infrastructure.
01. Data Fiduciary Identification
This Privacy Policy outlines how Nira Car Care ("we", "our", "us", or "Company") collects, processes, protects, and discloses personal information obtained from customers utilizing our doorstep car wash and detailing services, mobile applications, website (niracarcare.in), and customer care helplines.
For the purposes of the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Nira Car Care operates as the Data Fiduciary.
02. Information We Collect
We collect only such information as is strictly necessary to schedule, navigate, execute, and invoice doorstep car care services:
A. Identity & Contact Information:
Customer Full Name, Primary Mobile Number, WhatsApp Number, and Email Address.
B. Residential & Geolocation Data:
Service delivery physical address, apartment/society name, flat/villa number, tower/block, landmark, PIN code, and mobile GPS coordinates (for doorstep van navigation).
C. Vehicle Information:
Vehicle Make, Model, Color, Category (Hatchback/Sedan/SUV), and Vehicle Registration Number (used to verify vehicle identity at the parking spot).
D. Transaction & Billing Records:
Booking appointment ID, invoice numbers, service date/time slot, selected package, coupon codes applied, payment mode, and Razorpay Order/Payment reference IDs.
03. Purpose & Lawful Basis of Processing
We process your personal information strictly based on your consent and legitimate operational requirements:
- Dispatch & Routing: Assigning mobile detailing vans and navigating technicians to your exact parking spot within the selected time window.
- Service Notifications: Sending automated booking confirmations, technician dispatch alerts, slot reminders, and digital invoices via SMS, WhatsApp, and Email.
- Quality Assurance: Reviewing pre-service inspection photos to verify vehicle condition before cleaning and resolving customer feedback post-service.
- Security & Fraud Prevention: Validating coupon authenticity, rate-limiting spam requests, and verifying payment transactions against chargebacks.
04. Payment Data & Razorpay Security
We take financial confidentiality seriously. When you elect to pay online:
All payment processing is executed directly by Razorpay Software Private Limited. Your sensitive payment details (including credit card numbers, debit card numbers, card security CVV codes, expiry dates, and banking passwords) are entered directly into Razorpay's encrypted modal and are never transmitted to or stored on Nira Car Care servers.
Razorpay adheres to the highest global security standards, being certified as PCI-DSS (Payment Card Industry Data Security Standard) Level 1 compliant, and operates under strict Reserve Bank of India (RBI) Payment Aggregator guidelines.
05. Photography & Media Privacy Guarantee
Our technicians take 360-degree inspection photos of the vehicle prior to beginning work and after completion:
- Internal Quality Vault: Inspection photos documenting pre-existing scratches, paint oxidation, or windshield cracks are retained internally solely as an objective record to protect both the customer and the technician.
- Public Anonymization Guarantee: If any before-and-after detailing photographs are selected for promotional showcase on our website, social media, or brochures, the vehicle's license plate is completely blurred or blacked out, and all identifiable residential backgrounds are obscured.
- Opt-Out: Customers may opt out of any marketing usage by notifying the technician or emailing
niracarcaresupport@gmail.com.
06. Cookies & Local Storage
Our website utilizes minimal, essential session cookies and local storage tokens for:
- Preserving your booking wizard step progress so you do not lose entered details if navigating back.
- CSRF (Cross-Site Request Forgery) tokens to protect forms from malicious automated submissions.
- Admin portal authentication sessions with secure HTTP-only and SameSite flags.
We do NOT deploy invasive cross-site tracking cookies or sell your browsing history to third-party ad networks.
07. Third-Party Service Providers
We do not sell, rent, or trade your personal data. We disclose limited data strictly to vetted service partners necessary for operational delivery:
- Payment Aggregator: Razorpay Software Private Limited (transaction reconciliation and refund issuance).
- Cloud & Hosting Infrastructure: Enterprise-grade web servers located within Indian data centers with SSL encryption.
- Communication Gateways: WhatsApp Business API and transactional SMS providers to deliver appointment updates.
- Law Enforcement: We may disclose data if mandated by a formal warrant or statutory order under Indian Law.
08. Your Rights under the DPDP Act 2023
As a Data Principal under Indian law, you are entitled to several fundamental rights:
- Right to Access: You may request a summary of the personal data we hold regarding your booking history.
- Right to Correction & Updating: You may correct inaccurate or outdated phone numbers, email addresses, or vehicle details.
- Right to Erasure (Right to be Forgotten): You may request deletion of your customer account and contact history, subject to statutory tax and accounting retention requirements (e.g. GST invoices).
- Right to Grievance Redressal: You have the right to register complaints regarding data processing with our Grievance Officer.
09. Grievance Officer & Statutory Contact
In accordance with Rule 5(9) of the Information Technology Rules, 2011 and the Digital Personal Data Protection Act, 2023, the designation and contact details of our Grievance Officer are set out below:
Nira Car Care Compliance & Grievance Cell
Attn: Data Protection & Customer Grievance Officer
Registered Operational Desk: Provide the doorstep services at your location and at your convenient time. Office Location : Daspara, Basina, Battala More, Bishnupur, Rajarhat,700135
Turnaround SLA: All formal privacy inquiries or erasure requests will be acknowledged within 24 hours and addressed within 15 working days.
Questions about our privacy practices?
We welcome your feedback and are dedicated to protecting your data.
Contact Grievance Desk
