Doorstep Service Delivery & Fulfillment Policy

01. Delivery Model & Service Execution

When you book a package on niracarcare.in, fulfillment is carried out in the form of a dedicated mobile detailing crew arriving directly at your home, apartment complex, villa, or office parking bay.

Our specialized mobile units carry commercial pressure equipment, foam cannons, dual-action rotary machine polishers, wet-and-dry vacuum extractors, microfiber stocks, and pH-neutral detailing chemistry to complete the treatment without the customer having to drive to a detailing studio or wait in service center queues.

02. Operating Zones & Geographical Coverage

Doorstep services are active across all major residential and commercial sectors in our primary metropolitan and suburban coverage zones.

Note: For safety and municipal compliance, we cannot perform detailing operations on busy public thoroughfares, highway margins, or unauthorized no-parking zones.

03. Time Slots & Arrival Window Policy

To ensure punctuality across urban traffic conditions, appointments are structured in standard 2-hour execution windows:

Traffic Arrival Buffer: In case of unavoidable metropolitan traffic congestion, unexpected rain, or prior job overrun, our mobile unit has an acceptable arrival buffer of up to 30 minutes. Our lead technician will notify you via telephone or WhatsApp before arrival.

04. Society Security Gate Clearances & Entry Passes

Residential societies (e.g. MyGate, NoBrokerHood, ApnaComplex) maintain strict security gates:

• The customer is responsible for pre-authorizing entry for the detailing technician and mobile service vehicle with society security guards.
• Technicians will present valid national photo identification (Aadhaar / Voter ID / Driver License) and company uniform badges upon request at the security barrier.
• Any delays at the society security gate resulting from missing customer approval will reduce the available service execution duration.

05. Customer Availability & Vehicle Handover Protocol

To complete the detailing package seamlessly:

• The customer or their authorized family member/driver must be present at the start of the appointment to unlock the vehicle and confirm service requirements.
• For exterior-only foam washes where keys are not needed, the customer must ensure all car windows, sun roofs, and doors are tightly locked to prevent water intrusion.

06. Customer Unavailability & No-Show Policy

If the customer remains unreachable or cannot provide access after 15 minutes, the mobile van must proceed to the next scheduled appointment. In such no-show events, a re-dispatch charge of ₹200 will be applicable to reschedule the booking.

07. Service Completion, Handover & Invoicing

Upon completion of detailing:

• The technician conducts an in-person vehicle inspection alongside the customer to ensure complete satisfaction.
• Once satisfied, an official digital service receipt/invoice is generated and delivered via WhatsApp and email.
• If "Pay After Service" was selected, payment is settled via UPI QR code or cash.