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Cancellation, Return & Refund Policy

We believe in total transparency. Learn how cancellations, rescheduling, rain contingencies, and Razorpay refunds are handled with Nira Car Care.

calendar_today Effective & Last Updated: September 2026
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100% Quality & Satisfaction Commitment If any part of your vehicle within the scope of the booked detailing package was inadvertently overlooked, notify us within 24 hours for a complimentary on-site touch-up visit at zero extra cost.

01. Service Nature & Overview

At Nira Car Care, all services are performed as custom on-demand doorstep automotive treatments. Because our mobile service vans, certified detailing crew, water reserves, and specialized equipment are scheduled and dispatched specifically for your reserved calendar time slot, cancellations and rescheduling are governed by clear, equitable timeframes.

02. Customer Cancellation Windows & Fees

Customers may cancel or alter their booking through the website, customer support helpline, or WhatsApp concierge under the following conditions:

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Notice Given > 4 Hours Prior to Slot: 100% Full Refund. If paid online via Razorpay, the full transaction amount will be refunded directly to your original payment method with zero cancellation penalty.
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Notice Given Between 2 to 4 Hours Prior to Slot: Free Rescheduling. Customers may reschedule their appointment to any mutually available future date/time without penalty. If a complete cancellation is requested instead of rescheduling, a nominal operational readiness fee of ₹150 may be deducted to cover technician route restructuring.
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Notice Given < 2 Hours or When Unit is En-Route: Because our mobile van, fuel, and dedicated detailer crew have already been dispatched to your locality, a dispatch charge of ₹250 (or 25% of service value, whichever is lower) is retained. The remainder of any prepaid online amount is refunded.

03. Free Appointment Rescheduling Policy

We understand that unexpected schedule changes happen:

  • You may reschedule your appointment free of charge if request is made at least 2 hours prior to the booked time slot.
  • Rescheduling can be done seamlessly by contacting our WhatsApp Concierge at +91 7791918416/8820297446 or calling our support desk.
  • A booking may be rescheduled up to two (2) times within a 30-day window while preserving any pre-applied promotional coupons or discounts.

04. Weather Contingencies & Rain Protection Guarantee

External weather plays a critical role in automotive exterior foam washing and detailing:

Heavy Downpours & Uncovered Parking:

If your vehicle is parked in an open-air driveway without roof coverage and heavy continuous rain, water-logging, or storms prevent high-gloss drying and glass streak-free wiping, Nira Car Care will proactively contact you to reschedule to the next dry window at priority.

Customer Right to 100% Refund:

If rain forces a cancellation and an alternate date is not acceptable to the customer, a 100% full refund is issued immediately without any deduction.

05. Dissatisfaction & 24-Hour Quality Promise

We strive for studio-level perfection on every car:

  • Post-Service Walkaround: Upon finishing the detailing session, our technician conducts an in-person walkaround with the customer to inspect the paint finish, alloy faces, glass clarity, and interior detailing.
  • 24-Hour Reporting Window: If you discover a missed spot, grease residue, or detailing deficiency after the technician departs, notify us within 24 hours with a photograph.
  • Complimentary Re-Service: We will dispatch a technician back to your location within 48 hours to rectify the missed area at zero charge. If we fail to resolve the issue to reasonable commercial standards, a partial or full refund will be granted.

06. Refund Execution Method & Processing Timelines

All refunds for prepaid bookings are processed automatically through our secure Razorpay integration back to the original funding source:

Original Payment Method Refund Destination Turnaround Time (TAT)
UPI (GPay / PhonePe / Paytm) Original Linked Bank Account / VPA Instant to 48 Hours
Credit / Debit Cards Original Issuing Bank Card Statement 5 to 7 Business Days
NetBanking Original Bank Account 3 to 5 Business Days
Cash on Service Immediate Bank Account / UPI Transfer Within 24 Hours

Note: The processing timeline is governed by banking partner clearing cycles and NPCI settlement schedules. You will receive an official Razorpay Refund Reference ID via email/SMS as soon as the refund is initiated by our desk.

07. How to Request a Cancellation or Refund

To initiate a cancellation, slot change, or refund claim, please provide your Booking Number (e.g. BK-...) through any of the following channels:

Need assistance with an existing booking?
Our support team is available 7 days a week to handle slot modifications.
Contact Support Desk