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Terms and Conditions of Service

Please read these terms carefully before booking any doorstep car wash or detailing service with Nira Car Care.

calendar_today Effective & Last Updated: September 2026
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Binding Contractual Agreement By accessing our website (niracarcare.in), scheduling a doorstep appointment online, booking via WhatsApp concierge, or confirming a service slot with our representative, you enter into a legally binding contract with Nira Car Care under Indian Laws.

01. Introduction & Scope of Operations

Welcome to Nira Car Care ("we", "our", "us", or the "Company"). We provide premier doorstep automotive cleaning, foam washing, exterior machine polishing, interior sanitization, Teflon protective coating, and ceramic coating services directly at customer-provided residential, commercial, or institutional parking bays through specialized mobile service units.

These Terms and Conditions govern your access to our website, mobile interfaces, telephone booking lines, and the execution of doorstep auto care services. If you disagree with any part of these terms, you must not proceed with scheduling or booking our services.

02. Doorstep Service Model & Customer Site Prerequisites

To enable our certified detailing technicians to execute high-precision services safely, the customer is responsible for providing appropriate physical access and safe operating conditions:

  • Adequate Parking Space: The customer must ensure the vehicle is parked in a safe, legal spot with at least 2.5 feet of clear surrounding perimeter on all sides to allow technicians and mobile equipment to maneuver without risk to adjacent vehicles.
  • Vehicle Access & Key Handover: For packages involving interior vacuuming, deep steam cleaning, dashboard conditioning, or seat extraction, the customer or their authorized representative must unlock the vehicle and make keys available for repositioning or boot cleaning.
  • Gated Society / Security Clearances: If your vehicle is located inside a private gated society, residential apartment complex, tech park, or basement parking, the customer is solely responsible for arranging security gate approval, visitor parking passes, and technician entry permits prior to the scheduled arrival time.
  • Water and Electrical Tap: While our mobile detailing vans carry dedicated pressure equipment and water reserves where feasible, access to a standard domestic 16A 3-pin electrical socket and domestic water tap on-site significantly expedites high-intensity detailing tasks (e.g. rotary machine compounding, heated carpet extraction).

03. Pre-Service Inspection & Vehicle Condition Disclaimer

Every vehicle has a unique history of road exposure, factory paint defects, aftermarket accessories, and environmental weathering. Our liability is defined as follows:

Inspection Photography:

Prior to commencing washing or detailing, our technicians will conduct a 360-degree walk-around and take high-resolution inspection photographs of your vehicle. This records pre-existing deep paint gouges, bumper scuffs, stone chips, alloy curb-rash, windshield cracks, and torn upholstery to avoid misunderstandings.

Non-Removable Defects:

Foam washes and single-stage machine polishes enhance gloss and remove light swirl marks; they cannot repair oxidized clear coat failure, paint peeling, rust corrosion, severe acid-etching from long-standing bird droppings, or deep scratch abrasions extending into the primer/basecoat.

04. Personal Valuables & Belongings Policy

Important Customer Responsibility: Customers are strictly instructed to remove all cash, currency, watches, jewelry, laptops, smartphones, expensive electronics, sunglasses, FASTag recharge vouchers, toll receipts, and confidential legal documents from glove compartments, door pockets, and boot spaces before the service begins.

While our staff undergo thorough background verification and rigorous professional training, Nira Car Care disclaims all liability for the loss, misplacement, or theft of any valuable items left unattended inside the vehicle.

05. Pricing, Heavy Soiling Surcharges & Vehicle Sizing

Pricing on our platform is dynamically configured according to vehicle classification (Hatchback, Sedan, Compact SUV, Full-Size SUV / Luxury 7-Seater) and detailing scope:

  • Vehicle Reclassification: If a customer books a package under "Hatchback" but presents a compact SUV or large cross-over at the doorstep, the technician will adjust the invoice to the appropriate vehicle tier before starting.
  • Heavy Contamination Surcharges: Standard quotes assume typical urban dust and road traffic film. Exceptional circumstances requiring extensive labor—such as interior fungal mold, dog/cat pet hair deeply entangled in carpet fibers, vomit, milk spillage odors, or concrete cement splatter—will incur an on-site supplementary charge agreed upon before treatment.
  • Coupons & Discounts: Promotional codes must be applied during booking or agreed upon with our concierge before work commencement; retrospective discount claims cannot be honored.

06. Online Payments, Razorpay Gateway & Doorstep Cash

We provide flexible, modern payment alternatives for customer convenience:

  • Online Payment via Razorpay: Customers choosing "Pay Online Now" are directed to our encrypted Razorpay integration supporting UPI (Google Pay, PhonePe, Paytm, BHIM), major Credit/Debit cards (Visa, MasterCard, RuPay), NetBanking (50+ Indian banks), and digital wallets.
  • Security of Transaction: Nira Car Care does NOT store, log, or transmit customer card numbers, CVVs, or bank credentials. All financial authorizations are processed via Razorpay's PCI-DSS Level 1 certified vault.
  • Pay After Service: Customers selecting doorstep payment may pay the lead technician via on-site UPI QR code scan or Indian Rupee cash immediately upon joint post-wash inspection.

07. Sensitive Components & Engine Compartment Caution

If your booked service includes engine bay dressing or surface degreasing:

Our technicians utilize dry microfiber wiping, steam misting, and low-pressure methods to safeguard sensitive electrical sensors, fuse boxes, aftermarket amplifiers, and ECUs. However, Nira Car Care is not responsible for pre-existing loose wiring harnesses, non-waterproofed aftermarket electronics, or engine stalling caused by water seepage into compromised vehicle wiring. Customers must inform technicians of any sensitive aftermarket modifications prior to washing.

08. Photography, Media & Anonymization Guarantee

Technicians may capture high-definition photographs or short video reels of the vehicle before and after detailing for quality auditing and portfolio presentation.

Privacy Guarantee: We respect your privacy. Any media showcased on our official website or social channels will have the vehicle's registration number plate completely blurred or blacked out, and surrounding residential backgrounds sanitized. If you do not wish for your vehicle to appear in our public portfolio, simply notify the technician or email us at niracarcaresupport@gmail.com.

09. Limitation of Liability & Force Majeure

Under no circumstances shall Nira Car Care, its founders, contractors, or staff be liable for indirect, incidental, punitive, or consequential damages resulting from doorstep service delivery. Our aggregate financial liability in connection with any individual appointment shall not exceed the actual fee paid by the customer for that specific booking.

Force Majeure: We are not liable for scheduling delays, rescheduling, or failure to perform resulting from events beyond reasonable control, including torrential rains, storms, natural disasters, municipal road blockages, curfews, power grid failures, or strikes.

10. Governing Law & Judicial Jurisdiction

These Terms and Conditions and any operational disputes arising hereunder shall be construed and enforced strictly in accordance with the substantive laws of the Republic of India.

In the event of any irreconcilable dispute or legal action, the parties submit to the exclusive territorial jurisdiction of the competent civil courts located in Varanasi / Uttar Pradesh, India (or as per registered corporate seat of Nira Car Care).

Have questions regarding these terms?
Our legal and customer concierge team is available to assist you.
Contact Concierge